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2-be-unique::Help zone


Help zone

Terms & Conditions
Return Policy:

Your satisfaction is absolutely guaranteed.

If you are not happy with our accessory items, please return them to us within 7 business days of receipt of your order. All returns "must" have our "authorization numbers". Have your invoice number ready. Email or call us to receive an authorization number and we will provide you with the instructions as how to return the items to us. All return items must be in their original conditions.

Please send your return items by "Post" with "insurance". Returns by other means of transport will not be accepted. Refund will be given to you upon the receipt of your return. We will call you as soon as we have received the returned item(s). For a follow-up just have your authorization number ready. Returns on all custom-made items which are not due to quality issue will be subject to 15% re-stocking charge. We regret we will not be able to refund you the shipping cost unless the return is due to our error.

Shipping/Handling Policy:

All orders will be processed within 1-2 weeks. Rush order is possible (transit time will range from 1 to 7 business days to most destinations except Alaska, Hawaii, and Puerto Rico).

Kindly advise us of the required date of your order.

Customs & Duty

There is no sales tax on all orders destined outside Canada. Please confirm with your local customs department for any applicable customs and duty.
2-be-unique will not be responsible for any customs and duty for all U.S. and international orders.

Order Cancellation and Custom order:

All custom orders will require your written authorization before we can proceed. Once your order is approved, you cannot cancel the order nor is your order returnable.

Our Warranty:

We offer a lifetime warranty on our stone settings and the quality of crystals. We guarantee our gold plating for one year and our silver plating for six months. Please read our return policy.

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